Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock, not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
You will be charged for the item(s) as soon as your order is completed. We will then located the item(s) in our warehouse and ship to your verified address.
Advanced Sale and Temporarily Out of Stock Items
These refer to items are not currently in stock, but have been or will be be ordered shortly. Item(s) will be shipped directly to you once they are in stock. You will be notified of the status of your order via e-mail. You will not be charged for any item until Charged Mobility has it in stock.
Shipping Processing time (Oversized Items)
Shipping is free within the 48 Contiguous United States. You can expect your order to arrive within 14 business days. Business days are Monday-Friday, excluding federal holidays.
Oversized Item(s) are sent via a freight trucking company. The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated, verified shipping address. The freight delivery company will unload the item from the truck but will not carry the item into the property.
The free delivery charge does not include inside delivery, removal of cartons, or any minimal assembly. When your order is delivered you should immediately inspect the carton as well as any contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
- Accept the package, but make a note of the damage on the shipping receipt,
- Sign and date the shipping receipt,
- Instruct the delivery person to sign the shipping receipt and leave a copy for your records, and
- Contact a Customer Service Specialist immediately by email at firstname.lastname@example.org. Please state your order number, and the nature of the damage.
Shipping Rules and Restrictions
We do not ship to P.O. Boxes or to APO / FPO Addresses.
Since Delivery is via truck freight there must be adequate space for the truck to unload.